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I cannot connect to NFLM through my APPLE device. The app will not open. What should I do?
Make sure your iPad, iPhone or iPod touch has an Internet connection by opening another Internet application or the app store.
If you are not able to reach the Internet through your cellular carrier, try a wireless network.
If you are not able to reach the Internet through a wireless network, you might have a network connection issue.
If the above solution does not fix your issue, try to reinstall the NFL Mobile application.
From the main menu, touch and hold the NFL Mobile app on the Home screen until it jiggles.
Tap the X in the top left of the NFL Mobile icon, then tap Delete.
Enter the App Store, search for NFL Mobile and select the free NFL Mobile app from the NFL
Tap the Install button. You will need to enter your iTunes password to install the app.
Once installed, tap the NFL Mobile icon.
I cannot connect to NFLM through my ANDROID device. The app will not open. What should I do?
If you experience the error Connection failed. If you want to retry, please select the retry button. If you want to exit the application, please select the Exit button immediately or intermittently after opening the app, this is typically due to a connection error.
Follow the steps below to resolve.
First, determine if your device is receiving an Internet connection at all. Open another Internet connected application or an app store on the device. If other services also fail to connect, you'll want to reach out to the manufacturer for assistance connecting your device to the Internet.
If your device is connected to the Internet but you are still getting the error, turn your device completely off, and then turn it back on.
Still having issues? Try connecting your device to another Internet source--a cellular data network, a wireless network, or a different wireless network than the one you're currently connected to.
If you are still having trouble or have any questions about these steps, visit your device manufacturer's support site or your cellular carrier's support site for more help.
How do I reinstall the app on my Apple device?
(iPhone) Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the X in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the X in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again.
How do I reinstall the app on my Android device?
Click the Options button
Select 'Settings'
Go to 'Applications'
Select 'Manage applications'
Select the App you would like to uninstall
Click 'uninstall'
Select 'ok'
Click 'ok'
From the Home Screen select 'Market'
Click Search Icon in upper right corner and search for the app that was removed
Select the app from the list
Click 'Install'
Click 'Accept & download'
How do I reinstall the app on my Blackberry device?
(BLACKBERRY) If you switch to a different BlackBerry® smart phone or delete all the data from your smart phone, you can reinstall all of the items that you bought from the BlackBerry App Worldâ?¢ storefront. You can remove and reinstall items as many times as you want on the same smart phone, and you can install items that you bought on up to four additional smart phoneâ??s each year without paying for items again. You must be logged in to BlackBerry App World with your BlackBerry® ID to reinstall items.
On the My World screen, click the item that you want to reinstall.
If no update is available, click Reinstall.
If an update is available and you want to update the item, click Upgrade.
If an update is available, but you do not want to update the item, click Reinstall.
INSTALLATION
How do I trouble shoot my NFLM app from the APPLE store?
If you are having an issue with an app you purchased from the App Store on your iPhone, iPad, or iPod touch, try the following troubleshooting steps to resolve the issue.
Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, and then restart the app.
Restart your device
Hold the Sleep/Wake button until slide to power off appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
How do I reinstall the NFLM app on my iPad?
After removing an app from your iPad, use these steps to reinstall it. Open the app store on iPad and locate the app to reinstall. If you previously purchased the app, tap purchased to find it quickly, and then tap the install button. If prompted, enter your iTunes Store account information.
After the app is installed, check to see if your issue is resolved.
Where can I find more support for iPad apps?
Please go the web address that I will provide to you to access additional support for iPad apps.
http://www.apple.com/support/ipad/applications/
How do I log into the app?
If you have Verizon NFL Mobile basic or premium and downloaded it through iTunes App Store or Google Play, you do not need to access a login section to access games. You should be able click on the app and watch the video/game without any need to login.
How do I cancel my NFL Mobile Premium app from my ANDROID Phone?
Go to Device and click NFL Mobile it will launch the app. From there you can follow the instructions to cancel your App. You will want to uninstall updates. Click on Uninstall Updates. Once they are uninstalled, the button changes to Disable. Once you click that, the app moves to the bottom of your app list. When you view it with Manage Apps the app will no longer appear in your app drawer.
How do I cancel my NFL Mobile Premium app on my iPhone?
You can stop the NFL Mobile subscription through My Verizon online, application on your phone!
Change Features>Current Feature>
Then you should see it and be able to cancel it.
Where can I view compatible devices for NFL Mobile?
Click on the link below and under the main on the left side is a link that says Compatible Devices.
http://www.verizoninsider.com/nfl